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FAQ

FAQ

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  • 1 WHAT IS A TRACKING NUMBER AND HOW DO I FIND IT?

    Tracking numbers, also referred to as waybill numbers, are used to identify and follow your shipments’ movement through our network. The tracking number is assigned to your shipment by Plus Express Logistics Company, and is a 10 digit number. Shippers can found the number next to the word “Waybill” on electronically generated documents. On manual waybills, it can be found above the barcode. Receivers can obtain the waybill number from their shippers.


  • 2 WHAT IS THE SHIPPER REFERENCE NUMBER?

    The shipper's reference number is a unique identifier assigned to the shipment by the sender while filling out the shipment information. This can be any combination of letters and numbers, such as a purchase order number or any other information that allows you to manage your shipments. Note: The more specific and unique your reference number is, the quicker it will be for your results to be displayed.


  • 3 IF I DO NOT HAVE MY TRACKING NUMBER, IS IT STILL POSSIBLE TO TRACK MY SHIPMENT?

    Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service.


  • 4 ARE YOU HIRING

    Currently you can check on our career page to see if we are hiring

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